SNASIT HOSTED PREDICTIVE DIALLER
The Best Hosted Predictive Dialler for Call Centres
Quickly increase your team’s efficiency and get more from your call centre agents with the SnasIT ContactPro hosted predictive dialler service.
SnasIT predictive dialler service will help your agents focus on talking, while delivering a consistent, high quality customer experience. It automates the process of making large volumes of calls, using statistical algorithms in predictive dialling mode. So, you can minimise the time agents spend waiting between conversations, while minimising the chance of someone answering when no agent is available.
It’s a flexible service, provided as a monthly subscription. And, because it’s hosted, it can be up and running in 24 hours, without the need for IT support.
We love the art of creation.
Our passion is listening to clients ideas, thinking through solutions and coming up with creative designs. Most Importantly, we keep it simple.
Listen
Think
Design
Refine
Don’t let size or legacy systems slow you down. With the SnasIT hosted predictive dialler, you can stay flexible, respond to changing demands, and deliver better service – starting immediately.
Complete Call Centre Service
SnasIT offers a full contact centre service. That means you get a powerful predictive dialler, full PBX service features, and inbound call management. With fast setup, available at a fraction of the cost of an in-house dialler. No CAPEX budget or IT department support required.
Boost productivity by 300%
SnasIT makes downtime disappear. The predictive dialler filters out numbers with bad call results like busy, no answer and unobtainable, saving enormous amounts of agent time. Agents receive a steady flow of connected calls enabling them to talk for up to 50 minutes in the hour.
Workflow Automation through CRM integration
Integrate our predictive dialler with your CRM system and you can automate tasks from dialling to recording calls and sending follow-up material. Keep service quality high; eliminate manual errors all while keeping your costs low and your agents on calls, working from the interface they know – your CRM.
CRM integration
Continue to use your familiar, legacy CRM, Many leading CRM systems including Sales force, Microsoft Dynamics, Bright Office and Zoho CRM integrate easily with the SnasIT predictive dialler. Discover more about CRM integration
Real-time visibility of performance
With our predictive dialler, you’ll have access to a wallboard from any browser. You can check useful metrics in real-time, including agent performance, campaign targets, and data penetration. So you always know what’s working, and where things can be improved
Delight customers
With no line latency and crystal-clear quality, your customers get the service they deserve. And with instant call connections, on-screen customer information and automated follow-up, customer service is timely and thorough, end-to-end.
Data Penetration
Maximising your return means keeping data costs low and data penetration high. A predictiv e dialler finds duplicates in your data and drives faster penetration rates by design. And you’ll have the accurate data penetration stats to prove it.
Compliance
Conducting a telesales campaign means meeting the demands of OFCOM and PCI compliance. Running as a hosted solution on our fully audited, highly redundant and secure infrastr ucture, Aikatel is compliant as standard.
Scalability
Your call centre needs to respond to changing demands. That could mean scaling up fast, adding new agents or entirely new lines. Or scaling down to make your costs match the seasonality of your business. A hosted predictive dialler lets you scale up and down on-demand, in an instant.
Key Features All inclusive – everything you need to start calling tomorrow
- Fully Hosted Service
- Quick & Easy set up
- Unlimited Support & training included in monthly service fee
- 3 service in 1 – Dialler, inbound contact centre, PBX service
- Unlimited Campaigns, Lists, Lines, Agents
- Works with SIP, PRI, T1 or Analog lines
- Scalable to 3000 simultaneous calls.
- Inbound, Outbound and Blended call handling
- 100% Ofcom compliant
- Easy list upload via web list loader or SQL method
- Manual, progressive and predictive dialling modes.
- IVR, queuing, ACD, skills routing
- Insert leads from web forms
- Call barge and listening
- Web based data export utilities
- Email delivered to free agents like a call
- Outbound Email from agent interface
- Call recording with storage for a minimum of 6 months
- Display a static or active script to the agents on call connect
- Real time reporting
We focus on our skills.
We know our core strengths, stick to our guns and hone our skills. Most Importantly, we stay focused.
